BluIP experienced a minor incident on October 9, 2018 affecting Master Access, lasting 56m. The incident has been resolved; the full update timeline is below.
Affected components
Master Access
Update timeline
- investigating Oct 09, 2018, 01:19 PM UTC
We are currently investigating alarms related to web login at https://chixsp1.masteraccess.com, users will receive a “refused to connect” error when attempting to connect via https://chixsp1.masteraccess.com. In the meantime, please utilize https://laxxsp1.masteraccess.com to login to any Broadworks related services. We are working diligently to restore service levels to normal status. Updates will will be posted as soon as more information is available. Thank you for your patience.
- resolved Oct 09, 2018, 02:15 PM UTC
This incident has been resolved.