BluIP experienced a minor incident on November 9, 2018, lasting 13h 52m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Nov 09, 2018, 02:31 PM UTC
We are investigating reports of Unity connectivity issues. Please standby for more information.
- identified Nov 09, 2018, 05:37 PM UTC
The issue has been identified and currently working with engineering on a resolution.
- identified Nov 09, 2018, 06:43 PM UTC
We are continuing to work on a resolution for this issue
- identified Nov 09, 2018, 06:44 PM UTC
We are continuing to work on a resolution for this issue.
- identified Nov 09, 2018, 07:43 PM UTC
Engineering has identified the issue and an emergency maintenance window has been scheduled for a resolution. Emergency maintenance is scheduled to start tonight 11/9/2018 starting at 7:00pm PST.
- monitoring Nov 10, 2018, 04:18 AM UTC
A fix has been implemented and we are continuing to monitor. All Unity clients should be fully operational. Please notify BluIP support if you continue to have issues. Thank you for your patience.
- resolved Nov 10, 2018, 04:23 AM UTC
Issues with Unity have been resolved. We thank you for your patience in this matter. Thank you and have a great weekend!