BluIP incident

E911 Services Degraded - Underlying Carrier Outage

Notice Resolved View vendor source →

BluIP experienced a notice incident on April 29, 2019 affecting E911 Services, lasting 20h 31m. The incident has been resolved; the full update timeline is below.

Started
Apr 29, 2019, 02:06 AM UTC
Resolved
Apr 29, 2019, 10:38 PM UTC
Duration
20h 31m
Detected by Pingoru
Apr 29, 2019, 02:06 AM UTC

Affected components

E911 Services

Update timeline

  1. investigating Apr 29, 2019, 02:06 AM UTC

    BluIP is currently experiencing degraded E911 services. One of our primary E911 Service Providers is experiencing a major nationwide outage. Although E911 services are still active through BluIP redundancy, you may experience some delays due to high call volume through our secondary services. If you have any questions, please open a ticket with BluIP support by emailing [email protected]. We appreciate you patience in this matter and we will update you with more information as it is available.

  2. identified Apr 29, 2019, 02:10 AM UTC

    The issue has been identified by the ULC (Underlying Carrier) and has been escalated for immediate resolution. Currently, there is no ETTR. We will continue to give more updates as information is available.

  3. identified Apr 29, 2019, 02:38 AM UTC

    Our ULC has identified the issue and has listed geographic areas and PSAPs currently being affected: Multiple PSAPs in TX, CA, NC, WV, VA We will continue to update you a more information is available.

  4. identified Apr 29, 2019, 04:35 AM UTC

    Our ULC has identified the issue and has listed geographic areas and PSAPs currently being affected: Multiple PSAPs in TX, CA, NC, WV, VA. Adding WV, OH, PA. This is now nationwide. Alternate routing is being investigated at this time. ULC continues to escalate. No ETTR at this time. We will continue to update you a more information is available.

  5. identified Apr 29, 2019, 06:34 AM UTC

    ULC reports that service degradation has been resolved. We will continue to monitor and update as necessary. If you have any questions, please open a ticket with the BluIP support team.

  6. identified Apr 29, 2019, 06:36 AM UTC

    ULC reports that service degradation has been resolved. We will continue to monitor and update as necessary. If you have any questions, please open a ticket with the BluIP support team.

  7. monitoring Apr 29, 2019, 06:38 AM UTC

    A fix has been implemented and we are monitoring the results.

  8. resolved Apr 29, 2019, 10:38 PM UTC

    After monitoring for 15 hours issue has been resolved. If you have any questions please contact BluIP Support at [email protected].