BluIP incident
Underlying Carrier (ULC) Service Interruption - Bandwidth.com
BluIP experienced a minor incident on September 27, 2021 affecting Voice - Inbound and Underlying Carrier [Voice Services], lasting 1d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 27, 2021, 10:08 PM UTC
BluIP is experiencing intermittent service issues with one of our Underlying Carriers; this may temporarily affect inbound call completion to some customers/partners. The identified carrier is working to resolve the service interruptions and BluIP will be providing more information as it becomes available. If you have any questions or concerns, please open a ticket by emailing BluIP Support at [email protected]. Thank you for your patience in this matter.
- monitoring Sep 28, 2021, 03:05 AM UTC
ULC reports service interruptions are RESOLVED as of 20:03 EDT. BluIP will continue to monitor. Thank you for your patience in this matter.
- monitoring Sep 28, 2021, 04:48 AM UTC
BluIP will continue to monitor for the next 12 Hours. If you have any further reports of inbound calling issues please open a ticket with BluIP Support at [email protected]. Thank you.
- identified Sep 28, 2021, 02:49 PM UTC
ULC is reporting an ongoing incident impacting Standard Voice calls with intermittent service disruptions. The identified carrier is working to resolve the service interruptions and BluIP will be providing more information as it becomes available.
- identified Sep 28, 2021, 02:50 PM UTC
ULC is reporting an ongoing incident impacting Standard Voice calls with intermittent service disruptions. The identified carrier is working to resolve the service interruptions and BluIP will be providing more information as it becomes available.
- monitoring Sep 28, 2021, 03:41 PM UTC
UPDATE: Bandwidth.com is continuing to have intermittent service interruptions to voice services which may affect inbound calling for some BluIP customers/partners. BluIP's network is currently stable but calls that flow through this underlying carrier are being impacted. If you are currently having call completion issues please contact BluIP Support to open a ticket ([email protected]) as soon as possible. BluIP can identify if this ULC outage is directly affecting you. If your voice services are being affected by Bandwidth.com, we encourage you to check their status page for updates to as they become available at: (https://status.bandwidth.com/). BluIP will continue to monitor this ongoing service interruption and update our customers with any additional information as needed. If you have any further questions or concerns, please open a ticket with BluIP Support at ([email protected]). Thank you for your patience in this matter.
- monitoring Sep 29, 2021, 03:04 AM UTC
UPDATE: Bandwidth.com is reporting that they are currently observing ongoing network stability and all call types are processing as expected at this time. BluIP will continue to monitor, verify stability and provide additional updates as we have more information. If you are currently having call completion issues please contact BluIP Support to open a ticket ([email protected]) as soon as possible. Thank you for your patience in this matter.
- monitoring Sep 29, 2021, 04:07 PM UTC
UPDATE: Bandwidth.com is reporting that inbound call completion from Verizon Wireless users may be intermittently failing. If you or your customers are currently having inbound call completion issues please contact BluIP Support to open a ticket ([email protected]) as soon as possible. BluIP will investigate further and identify if you are being affected by this service interruption. Thank you for your patience in this matter.
- resolved Sep 29, 2021, 08:32 PM UTC
UPDATE: Bandwidth.com has reported that the primary outage has been resolved and any additional call completion issues are unrelated. BluIP is considering this service interruption resolved at this point and time. If you or your customers are currently having call completion issues please contact BluIP Support to open a ticket ([email protected]) as soon as possible.