BluIP experienced a minor incident on January 11, 2022 affecting Voice - Inbound, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 11, 2022, 09:57 PM UTC
BluIP is experiencing intermittent service issues with one of our Inbound Underlying Carriers; this may temporarily affect inbound call completion to some customers/partners. The identified carrier is working to resolve the service interruptions and BluIP will be providing more information as it becomes available. If you have any questions or concerns, please open a ticket by emailing BluIP Support at [email protected]. Thank you for your patience in this matter.
- monitoring Jan 12, 2022, 03:24 AM UTC
Update: A fix has been implemented by the carrier and calls should be completing as normal. We will continue to monitor for the next 24 hours. Please open a ticket with BluIP support if you continue to experience any issues.
- resolved Jan 13, 2022, 12:32 AM UTC
No further reports of inbound voice degradation, Issue has been resolved. Thank you for your patience in this matter.