BluIP experienced a major incident on January 14, 2022 affecting Voice - Inbound and Voice - Outbound and 1 more component, lasting 1d 13h. The incident has been resolved; the full update timeline is below.
Affected components
Voice - InboundVoice - OutboundEndpoint Registration
Update timeline
- investigating Jan 14, 2022, 02:45 PM UTC
We are currently investigating reports of inbound voice issues. Some call services may be affected at this time. We are working diligently to restore service levels to normal status. Updates will will be posted as soon as more information is available. Thank you for your patience.
- monitoring Jan 14, 2022, 06:34 PM UTC
We have identified the issue that was potentially causing voice service issues and have implemented a fix. We will continue to monitor for 24 hours. Thank you for your patience in this matter.
- resolved Jan 16, 2022, 04:14 AM UTC
This incident has been resolved.