BluIP experienced a notice incident on January 25, 2022 affecting Voice - Inbound and Voice - Outbound, lasting 1d 18h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 25, 2022, 11:53 PM UTC
We are currently investigating reports of inbound/outbound call completion issues. Some call services may be affected at this time. We are working diligently to restore service levels to normal status. Updates will will be posted as soon as more information is available. Thank you for your patience.
- monitoring Jan 26, 2022, 01:17 AM UTC
We have identified the issue and have and have implemented a fix to restore voice services. We will continue to monitor and we will update as more information becomes available. Thank you for your patience in this matter.
- resolved Jan 27, 2022, 06:36 PM UTC
This incident has been resolved. We will be releasing RCA as soon as more information is available. If you have any questions or concerns, please open a ticket with the BluIP Support Team at [email protected].