BluIP experienced a minor incident on June 20, 2022 affecting Voice - Inbound, lasting 3d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 20, 2022, 01:35 PM UTC
We are currently investigating reports of call failure and disconnect. Our initial investigation shows it seems to be related to one of our Underlying Carriers (ULC). Some call services may be affected at this time. We are working diligently to restore service levels to normal status. Updates will will be posted as soon as more information is available. Thank you for your patience.
- identified Jun 20, 2022, 02:51 PM UTC
Issue has been identified as a major outage with one of our Underlying Carriers(ULC). BluIP has engaged this ULC we are escalating every half hour. We will update as more information becomes available. Thank you for your patience in this matter.
- monitoring Jun 20, 2022, 04:58 PM UTC
Our Underlying Carrier has reported that service has been restored, we kindly ask that you retest. More updates will be posted as soon as more information is available. Thank you for your patience.
- monitoring Jun 21, 2022, 03:39 AM UTC
UPDATE: Although the issue is resolved, BluIP will continue to monitor for the next 12 hours. If you or your customers are experiencing any further issues, please contact BluIP support at [email protected]. Thank you for your patience in this matter.
- resolved Jun 23, 2022, 05:09 PM UTC
Degraded voice issue has been fully resolved. BluIP will be sending out an official RCA once we receive more information from the ULC. Thank you for your patience in this matter.