BluIP experienced a major incident on September 8, 2022 affecting WebRTC Portal Login and WebRTC Voice Services, lasting 4d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 08, 2022, 02:31 PM UTC
BluIP is currently investigating reports of issues with Web-RTC. BluIP Support will update you as more information is available.
- identified Sep 08, 2022, 04:31 PM UTC
Issue has been identified and we are currently working to resolve. BluIP Support will update you as more information is available. Thank you for your patience.
- monitoring Sep 08, 2022, 06:59 PM UTC
WebRTC Voice Services and associated client(s) should now be operational. BluIP will continue to monitor. BluIP will be releasing an official RCA regarding this service interruption. If you have any questions or concerns please open a ticket at [email protected]. Thank you for your patience in this matter.
- resolved Sep 12, 2022, 05:46 PM UTC
This incident has been resolved. BluIP will be releasing an official RCA regarding this service interruption as soon as we have complete information from all vendors involved. If you have any questions or concerns please open a ticket at [email protected]. Thank you for your patience in this matter.