BluIP experienced a major incident on June 1, 2023 affecting WebRTC Portal Login and WebRTC Voice Services and 1 more component, lasting 12d 15h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 01, 2023, 12:16 AM UTC
BluIP is currently investigating reports of intermittent service issues with the AIVA Connect Console. We will update with more information as it becomes available. Thank you for your patience in this matter.
- identified Jun 01, 2023, 01:59 AM UTC
UPDATE: BluIP has identified the issue and working with Microsoft Azure to resolve. This trouble is directly related a major outage from Microsoft Azure that is encompassing cloud infrastructure located in the western United States. We will update you with more information as it becomes available. Thank you for your patience.
- monitoring Jun 01, 2023, 07:20 AM UTC
AIVA services have been restored. BluIP will continue to monitor for the next 24 hours. If you continue to have issues with AIVA services please contact BluIP Support at [email protected]. Thank you for your patience in this matter.
- resolved Jun 13, 2023, 04:03 PM UTC
Issue has been resolved.