BluIP incident

Intermittent Inbound Call Interruptions - ULC Issue Identified

Minor Resolved View vendor source →

BluIP experienced a minor incident on September 2, 2023 affecting Voice - Inbound, lasting 27m. The incident has been resolved; the full update timeline is below.

Started
Sep 02, 2023, 06:03 AM UTC
Resolved
Sep 02, 2023, 06:30 AM UTC
Duration
27m
Detected by Pingoru
Sep 02, 2023, 06:03 AM UTC

Affected components

Voice - Inbound

Update timeline

  1. identified Sep 02, 2023, 06:03 AM UTC

    BluIP has received some reports of inbound DID service interruption. We have identified an issue with a a Tier 1 ULC (Underlying Carrier) and we are investigating further. Thank you for your patience in this matter and we will update you as more information becomes available.

  2. resolved Sep 02, 2023, 06:30 AM UTC

    Issue has been resolved by the ULC and BluIP will continue to monitor through the holiday weekend. An official RCA will be released once we have more information from the ULC. If you have any questions or concerns, please feel free to contact BluIP Support at [email protected]. Again, thank you for your patience in this matter.