BluIP experienced a minor incident on November 22, 2023 affecting WebRTC Portal Login and WebRTC Voice Services and 1 more component, lasting 4d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 22, 2023, 08:29 PM UTC
BluIP has received some reports of login and ACD status updates with the AIVA Connect Platform. We have identified the issue and are working with our technology partners to resolve. The issue has been identified and are attributed to delays with Microsoft Azure Cloud infrastructure. We are currently working with Microsoft and monitoring progress. We will update you as more information becomes available; thank you for your patience in this matter. Note: This service interruption looks to be intermittent and is not affecting all users. If you are having issues, please refresh your browser page affected.
- monitoring Nov 23, 2023, 03:56 AM UTC
Microsoft Azure performance has improved and we are continuing to monitor. If you have any questions, please contact BluIP Support.
- resolved Nov 27, 2023, 07:23 PM UTC
Issue has been resolved. If you have any further concerns, please contact BluIP Support.