BluIP incident

Underlying Carrier - Intermittent Inbound Dialing

Minor Resolved View vendor source →

BluIP experienced a minor incident on June 24, 2024 affecting Voice - Inbound, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Jun 24, 2024, 05:18 PM UTC
Resolved
Jun 25, 2024, 05:33 PM UTC
Duration
1d
Detected by Pingoru
Jun 24, 2024, 05:18 PM UTC

Affected components

Voice - Inbound

Update timeline

  1. identified Jun 24, 2024, 05:18 PM UTC

    We are currently experiencing an issue with one of our underlying carriers, which is causing intermittent disruptions to inbound dialing with some customers. Our team is actively working with the carrier to resolve this issue as quickly as possible. We will provide updates as we receive more information and progress towards a resolution.

  2. monitoring Jun 24, 2024, 09:11 PM UTC

    A fix has been implemented by the ULC and we are monitoring results. Please contact BluIP support if you are continuing to have inbound dialing issues. We appreciate your patience in the matter.

  3. resolved Jun 25, 2024, 05:33 PM UTC

    This incident has been resolved and we will continue to monitor with the ULC. Thank you for your patience in this matter. If you have any questions, please open a ticket with BluIP Support at [email protected].