BluIP incident

Device registration & configuration file download - Connectivity issues

Minor Resolved View vendor source →

BluIP experienced a minor incident on August 30, 2024 affecting DMS, lasting 11d 2h. The incident has been resolved; the full update timeline is below.

Started
Aug 30, 2024, 03:28 PM UTC
Resolved
Sep 10, 2024, 06:22 PM UTC
Duration
11d 2h
Detected by Pingoru
Aug 30, 2024, 03:28 PM UTC

Affected components

DMS

Update timeline

  1. investigating Aug 30, 2024, 03:28 PM UTC

    BluIP is currently investigating reports of device registration & download of configuration files issues. Please proceed to reboot your devices before contacting BluIP support, should a device not come up after issuing a device reboot please contact BluIP support at [email protected] for further investigation.

  2. monitoring Aug 30, 2024, 06:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 10, 2024, 06:22 PM UTC

    This incident has been resolved. Should you need further assistance please do not hesitate to contact BluIP support.