BlueOptima experienced a notice incident on September 4, 2022, lasting 5h 30m. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Sep 06, 2022, 03:16 AM UTC
An issue occurred with the BI dataset refresh which resulted in the BI refresh process failing without triggering the alarms set for some of our users. A new BI refresh was triggered and completed for all impacted clients at 2022-09-05 13:33:09.786 UTC. It is necessary to regenerate any BI datasets that were created before 2022-09-05 13:33:09.786 UTC
- postmortem Sep 06, 2022, 03:18 AM UTC
The issue was related to a processing clock created and not cleared when data remapping fails under certain cases. The issue has been resolved and deployed into production. We have additionally made further improvements to our BI Refresh monitoring process