BlueFolder incident

BlueFolder down for some customers due to DNS outage

Major Resolved View vendor source →

BlueFolder experienced a major incident on December 22, 2014, lasting 2h 3m. The incident has been resolved; the full update timeline is below.

Started
Dec 22, 2014, 05:36 PM UTC
Resolved
Dec 22, 2014, 07:40 PM UTC
Duration
2h 3m
Detected by Pingoru
Dec 22, 2014, 05:36 PM UTC

Update timeline

  1. monitoring Dec 22, 2014, 05:36 PM UTC

    Our hosting provider, Rackspace, is experiencing a DDoS attack that is targeting their DNS servers. The attack began early this morning and is ongoing. They are working to mitigate the effects of the attack and we are actively monitoring the status of this incident.

  2. resolved Dec 22, 2014, 07:40 PM UTC

    The DNS issues caused by the DDoS attack today have been fully resolved (see https://status.rackspace.com/). If you continue to experience any problems accessing your BlueFolder account, please reach out to our support team at [email protected].