BlueFolder experienced a minor incident on February 5, 2015, lasting 5h 42m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Feb 05, 2015, 04:19 AM UTC
We have identified an issue with appointment assignments in BlueFolder Classic. We are in the processing of repairing the issue and will be restoring any missing assignments as soon as possible. BlueFolder Classic will be going down for emergency maintenance in a few minutes.
- identified Feb 05, 2015, 07:26 AM UTC
We are almost ready to bring BlueFolder Classic back online.
- identified Feb 05, 2015, 07:51 AM UTC
We identified the errant process that caused the problem with missing appointment assignments but it's taking a lot longer than we'd hoped to restore the affected data. We're very sorry for the inconvenience this unexpected outage has caused for our BlueFolder Classic customers.
- resolved Feb 05, 2015, 10:01 AM UTC
BlueFolder Classic is back online and all affected appointment assignments have been restored.