BlueFolder incident

Intermittent Connection Issues on Mobile Web App

Major Resolved View vendor source →

BlueFolder experienced a major incident on July 26, 2018 affecting Mobile Web App, lasting 3h 16m. The incident has been resolved; the full update timeline is below.

Started
Jul 26, 2018, 03:18 PM UTC
Resolved
Jul 26, 2018, 06:35 PM UTC
Duration
3h 16m
Detected by Pingoru
Jul 26, 2018, 03:18 PM UTC

Affected components

Mobile Web App

Update timeline

  1. investigating Jul 26, 2018, 03:18 PM UTC

    We are currently investigating issues with connectivity to our mobile web app for some customers.

  2. identified Jul 26, 2018, 05:02 PM UTC

    We've identified the issue with the mobile web app and are working on a fix. A temporary fix has been implemented to prevent any interruption in access to the app.

  3. resolved Jul 26, 2018, 06:35 PM UTC

    This incident has been resolved.