BlueFolder experienced a major incident on July 16, 2021 affecting Web App and Mobile Web App and 1 more component, lasting 5h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 16, 2021, 05:24 AM UTC
We are investigating the issue and working to bring our apps back online as soon as possible.
- investigating Jul 16, 2021, 05:25 AM UTC
We are continuing to investigate this issue.
- identified Jul 16, 2021, 06:17 AM UTC
Our hosting provider has identified the problem and is working to resolve it as quickly as possible.
- identified Jul 16, 2021, 09:08 AM UTC
We apologize for the inconvenience of this outage. Our team is working diligently to resolve the problem as quickly as we can. We hope to have a solution in place within the hour.
- identified Jul 16, 2021, 09:33 AM UTC
We are starting to come back up but experiencing some intermittent problems with users being logged out automatically. Our team is still actively working on this.
- monitoring Jul 16, 2021, 10:55 AM UTC
The issue has been resolved and we're monitoring to make sure our apps continue to function as expected.
- resolved Jul 16, 2021, 11:11 AM UTC
This incident has been resolved.