BlueFolder incident

BlueFolder logging out users automatically

Major Resolved View vendor source →

BlueFolder experienced a major incident on January 14, 2022 affecting Web App, lasting 1h 6m. The incident has been resolved; the full update timeline is below.

Started
Jan 14, 2022, 06:39 PM UTC
Resolved
Jan 14, 2022, 07:45 PM UTC
Duration
1h 6m
Detected by Pingoru
Jan 14, 2022, 06:39 PM UTC

Affected components

Web App

Update timeline

  1. investigating Jan 14, 2022, 06:39 PM UTC

    We are currently investigating an issue that is causing users to automatically get logged out of BlueFolder.

  2. identified Jan 14, 2022, 07:14 PM UTC

    We've identified the issue and are working on a solution.

  3. monitoring Jan 14, 2022, 07:19 PM UTC

    A fix has been implemented and we're monitoring to see if the issue is fully resolved.

  4. resolved Jan 14, 2022, 07:45 PM UTC

    This incident has been resolved.