BlueFolder experienced a major incident on May 30, 2023 affecting Web App, lasting 7d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Web App
Update timeline
- investigating May 30, 2023, 06:50 PM UTC
We are aware of an issue that affects incoming email from Microsoft email servers and are working with our email service provider to troubleshoot the problem.
- identified Jun 01, 2023, 04:51 PM UTC
We have made a change that appears to fix the email routing issues from Microsoft email servers.
- monitoring Jun 01, 2023, 04:52 PM UTC
Our testing has shown that emails are now flowing but it may take several hours for those that have not been returned as undeliverable to show up. We will continue monitoring.
- resolved Jun 06, 2023, 07:56 PM UTC
The routing issues with emails from Microsoft email servers have been resolved.