BlueFolder experienced a major incident on July 19, 2024 affecting Web App and Mobile Web App and 1 more component, lasting 1h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 19, 2024, 03:21 AM UTC
Our monitoring systems detected issues with access to BlueFolder applications. We are working with our hosting provider to determine root cause and begin resolution
- identified Jul 19, 2024, 03:23 AM UTC
Our hosting provider is working to solve intermittent issues with our environment for BlueFolder. We are told that they have multiple teams of engineers working to remedy the situation.
- monitoring Jul 19, 2024, 04:22 AM UTC
Our systems monitoring is reporting that everything is running again. We will continue to monitor and provide updates here.
- resolved Jul 19, 2024, 04:52 AM UTC
We've received confirmation from our hosting provider that the issues have been resolved.