Bloomerang experienced a notice incident on June 26, 2024 affecting CRM Integrations, lasting 1d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 26, 2024, 02:26 PM UTC
Some customers are currently experiencing issues with accessing the Prospect Generator feature in DonorSearch. DonorSearch is aware of the issue and is working on resolving the problem. We apologize for any inconvenience and will post another update as soon as we learn more.
- identified Jun 27, 2024, 02:47 PM UTC
A solution has been implemented that has resolved the problem for the majority of our customers. However, we are aware that a small number of customers are still experiencing difficulties accessing this feature. Please be assured that DonorSearch is actively working to find a resolution that will address the issue for all customers. We will continue to keep you informed and will provide another update as soon as we have more information.
- resolved Jun 28, 2024, 01:15 PM UTC
DonorSearch has implemented an update that has resolved the issue customers were experiencing with Prospect Generator. If you continue to encounter problems accessing features within the Prospect Generator, please don't hesitate to reach out to our support team at [email protected].