Bloomerang incident

Email Templates not loading correctly for all customers

Minor Resolved View vendor source →

Bloomerang experienced a minor incident on July 11, 2024 affecting CRM App - crm.bloomerang.co and CRM Email Templates, lasting 18h 42m. The incident has been resolved; the full update timeline is below.

Started
Jul 11, 2024, 07:26 PM UTC
Resolved
Jul 12, 2024, 02:09 PM UTC
Duration
18h 42m
Detected by Pingoru
Jul 11, 2024, 07:26 PM UTC

Affected components

CRM App - crm.bloomerang.coCRM Email Templates

Update timeline

  1. identified Jul 11, 2024, 07:26 PM UTC

    We’re currently experiencing an issue with Email Templates loading correctly for a subset of users. Our team has identified the issue and is currently working to restore operations. We apologize for any inconvenience. We will provide updates as more information becomes available. Please contact Support at [email protected] for assistance, if you are experiencing this issue.

  2. monitoring Jul 11, 2024, 09:41 PM UTC

    Our team has now implemented a fix for this issue and we are currently monitoring to ensure full resolution. If you continue to experience issues with Email Templates loading, please contact Support at [email protected] for assistance. We apologize for any inconvenience that this issue may have caused.

  3. resolved Jul 12, 2024, 02:09 PM UTC

    At this time, we have confirmed that Email Templates are loading properly for all users again. This incident is resolved.