Bloomerang incident
Billing Portal & User Creation Temporarily Unavailable
Bloomerang experienced a minor incident on July 16, 2024 affecting CRM App - crm.bloomerang.co, lasting 3d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 16, 2024, 05:04 PM UTC
Our team is currently investigating an issue with the Billing Portal not loading for some customers. If you need to manage your invoice or subscription, please email [email protected] until this is resolved.
- identified Jul 16, 2024, 05:56 PM UTC
The issue has been identified and Bloomerang is working with our Billing Partner to resolve the issue. Our team is currently working to restore functionalities. We apologize for any inconvenience, we will provide frequent updates as we learn more.
- monitoring Jul 16, 2024, 08:09 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 16, 2024, 09:53 PM UTC
We are continuing to monitor & have identified additional impacts related to this issue. Any users created between 12 PM EDT and 4:30 PM EDT may have issues validating their user account. Users may resolve this by deleting and recreating the account now that this issue is fixed.
- resolved Jul 19, 2024, 06:00 PM UTC
This incident has been resolved.