Bloomerang experienced a critical incident on July 31, 2024 affecting CRM Email Templates, lasting 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 31, 2024, 08:33 PM UTC
We are currently investigating an issue with our mass email template designer not loading and displaying an error message. This appears to be affecting both new and existing Bloomerang email templates. Mass email sends and email tracking have not been affected. We apologize for any inconvenience. We will provide updates as more information becomes available. Please contact Support at [email protected] for assistance, if you are experiencing this issue.
- monitoring Jul 31, 2024, 08:44 PM UTC
The root issue has been identified and email templates are now loading as expected. Our team is monitoring to ensure full resolution
- resolved Jul 31, 2024, 09:14 PM UTC
This issue has been resolved.