Bloomerang incident
Investigating slow response times in Bloomerang reporting tool
Bloomerang experienced a minor incident on July 31, 2024 affecting CRM - Reporting, lasting 21h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 31, 2024, 04:30 PM UTC
We’re currently experiencing degraded performance issues with our reporting tool. Some users may see some reports taking longer to run than is typical. We are currently investigating this issue and will provide frequent updates here as we work to mitigate slow response times.
- investigating Jul 31, 2024, 05:08 PM UTC
Our team is continuing to investigate reports of degraded performance with Reporting. We will provide an update as more information becomes available.
- investigating Jul 31, 2024, 06:13 PM UTC
We have begun to see performance improvements for many users affected by this issue. Some users may still see some reports taking longer to run than is typical. Our team is continuing to investigate this issue and we will continue to provide updates as information becomes available.
- monitoring Jul 31, 2024, 08:56 PM UTC
A fix has been implemented to resolve the slowness issue and we are monitoring results. We apologize for any inconvenience this issue may have caused.
- resolved Aug 01, 2024, 01:51 PM UTC
This incident has been resolved.