Bloomerang incident

Degraded Performance with Constituent Search Functionality

Minor Resolved View vendor source →

Bloomerang experienced a minor incident on August 15, 2024 affecting CRM App - crm.bloomerang.co, lasting 5d 1h. The incident has been resolved; the full update timeline is below.

Started
Aug 15, 2024, 01:07 PM UTC
Resolved
Aug 20, 2024, 02:11 PM UTC
Duration
5d 1h
Detected by Pingoru
Aug 15, 2024, 01:07 PM UTC

Affected components

CRM App - crm.bloomerang.co

Update timeline

  1. investigating Aug 15, 2024, 01:07 PM UTC

    We’re currently experiencing degraded performance issues on our search functionalities. Some customers may experience difficulty finding constituents using the search bar and creating new constituents. Our team is currently working to restore normal performance levels. We apologize for any inconvenience and will post another update as we learn more.

  2. identified Aug 15, 2024, 02:03 PM UTC

    This issue has been identified and we are working on a fix. Some customers will begin to see improved performance as the fix is implemented.

  3. identified Aug 15, 2024, 06:45 PM UTC

    Our team is continuing to work on a fix to restore normal performance levels and will continue to provide updates as more information becomes available.

  4. identified Aug 15, 2024, 08:20 PM UTC

    Our team is continuing to work on a fix to restore normal performance levels for our: search functionalities, creating new constituents, using soft credits, or tributes. We are implementing several fixes and will continue to provide updates as more information becomes available.

  5. identified Aug 16, 2024, 06:36 PM UTC

    While most of the affected Organizations have seen marked improvement, our team is implementing further functionality improvements to resolve any remaining degraded performance issues. Those still affected by this issue will begin seeing improvements throughout the day today. We apologize for any inconvenience and will continue to provide updates as we implement the fix for this issue.

  6. identified Aug 16, 2024, 08:40 PM UTC

    While most of the affected Organizations have seen marked improvement, our team is implementing further functionality improvements to resolve any remaining degraded performance issues. Those still affected by this issue will begin seeing improvements throughout the day today. We will continue to provide updates as we implement the fix for this issue.

  7. identified Aug 16, 2024, 10:42 PM UTC

    While most of the affected Organizations have seen marked improvement, our team is implementing further functionality improvements to resolve any remaining degraded performance issues. Those still affected by this issue will begin seeing improvements throughout the day today. We will continue to provide updates as we implement the fix for this issue.

  8. monitoring Aug 17, 2024, 01:25 AM UTC

    We have determined the root cause of degraded performance issues and our team has implemented functionality improvements to mitigate any remaining degraded performance issues. We will continue to monitor this issue throughout the weekend to ensure these measures help to restore normal performance levels. We will continue to provide updates as information becomes available.

  9. resolved Aug 20, 2024, 02:11 PM UTC

    This incident has been resolved.