Bloomerang experienced a minor incident on October 17, 2024 affecting CRM App - crm.bloomerang.co, lasting 8d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 17, 2024, 09:10 PM UTC
Some users are experiencing intermittent errors when loading the "Edit Form" pages in Bloomerang. Our team is investigating this issue and will provide updates as more information becomes available.
- identified Oct 17, 2024, 10:58 PM UTC
The issue has been identified and our team is working on a fix. We will provide updates tomorrow morning.
- monitoring Oct 18, 2024, 04:37 PM UTC
A fix has been implemented and we are monitoring results.
- identified Oct 21, 2024, 03:54 PM UTC
Instances of this error are still occurring for some customers. Our team is actively investigating a resolution.
- identified Oct 21, 2024, 08:35 PM UTC
A fix has been implemented but we are continuing to see instances of this error intermittently. Our team is continuing to investigate this issue until full resolution.
- identified Oct 22, 2024, 07:11 PM UTC
We are continuing to work on a fix for this issue. In the interim, refreshing the page should allow the "Edit Form" page to load for users. Please reach out to [email protected] for assistance.
- identified Oct 24, 2024, 07:23 PM UTC
Our team is planning to implement a fix tonight. We will provide an update tomorrow morning. In the interim, refreshing the page should allow the "Edit Form" page to load for users. Please reach out to [email protected] for assistance.
- monitoring Oct 25, 2024, 02:21 PM UTC
A fix has been implemented and we are monitoring results.
- resolved Oct 25, 2024, 09:45 PM UTC
This incident has been resolved.