Bloomerang incident

Automatic Email Receipts not sending for Cash, Check, and In-Kind donations

Minor Resolved View vendor source →

Bloomerang experienced a minor incident on October 28, 2024 affecting CRM App - crm.bloomerang.co, lasting 16h 53m. The incident has been resolved; the full update timeline is below.

Started
Oct 28, 2024, 09:10 PM UTC
Resolved
Oct 29, 2024, 02:03 PM UTC
Duration
16h 53m
Detected by Pingoru
Oct 28, 2024, 09:10 PM UTC

Affected components

CRM App - crm.bloomerang.co

Update timeline

  1. identified Oct 28, 2024, 09:10 PM UTC

    Beginning Friday, October 25th, Automatic Email Receipts have not been sending for manually entered cash, check, and in-kind donations. Please note, credit card and EFT donations have not been affected by this issue. We apologize for any inconvenience. Our team is actively working to resolve this issue. In the interim, customers can acknowledge cash, check, and in-kind donations using an email with the Purpose set to 'Acknowledgement'. Please reach out to [email protected] for assistance.

  2. monitoring Oct 29, 2024, 01:52 AM UTC

    We have implemented a fix and Automatic Email Receipts created after 10/28 9:30 PM EDT will now function as expected. Manually entered cash, check, and in-kind donations entered between October 25th and October 28th 9:30 PM EDT would not have been sent. Customers can acknowledge impacted cash, check, and in-kind donations using an email with the Purpose set to 'Acknowledgement'. Please reach out to [email protected] for assistance.

  3. resolved Oct 29, 2024, 02:03 PM UTC

    This incident has been resolved.