Bloomerang incident

Investigating intermittent degraded performance

Minor Resolved View vendor source →

Bloomerang experienced a minor incident on October 31, 2024 affecting CRM App - crm.bloomerang.co, lasting 1h 25m. The incident has been resolved; the full update timeline is below.

Started
Oct 31, 2024, 01:06 AM UTC
Resolved
Oct 31, 2024, 02:32 AM UTC
Duration
1h 25m
Detected by Pingoru
Oct 31, 2024, 01:06 AM UTC

Affected components

CRM App - crm.bloomerang.co

Update timeline

  1. investigating Oct 31, 2024, 01:06 AM UTC

    We are currently investigating reports of Intermittent degraded performance across Bloomerang, these issues may be impacting multiple areas of the application. We apologize for any inconvenience this issue may cause and will provide an update in approximately 30 minutes as we learn more.

  2. investigating Oct 31, 2024, 01:35 AM UTC

    Some error pages may be occurring for users attempting to log in or add constituent and transaction data. Issues are intermittent and may be resolved by refreshing the browser and trying again. We continue investigating this issue and will provide another update within 30 minutes.

  3. monitoring Oct 31, 2024, 02:16 AM UTC

    We have identified the issue and implemented a fix. Performance is now restored and we are continuing to monitor to confirm.

  4. resolved Oct 31, 2024, 02:32 AM UTC

    Monitoring confirmed performance is restored and this incident is resolved. We apologize for any inconvenience.