Bloomerang incident

Phone Support Outage

Critical Resolved View vendor source →

Bloomerang experienced a critical incident on April 16, 2025 affecting Phone Support, lasting 1h 45m. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2025, 07:24 PM UTC
Resolved
Apr 16, 2025, 09:10 PM UTC
Duration
1h 45m
Detected by Pingoru
Apr 16, 2025, 07:24 PM UTC

Affected components

Phone Support

Update timeline

  1. identified Apr 16, 2025, 07:24 PM UTC

    We are currently experiencing a disruption of phone service due to a Zoom outage. Our team is diligently working with our providers to restore service as quickly as possible. If you are trying to reach our Support Team, please email us at [email protected] and if you are trying to reach our Sales Team, please email us at [email protected]. We sincerely apologize for any inconvenience. We will post updates as soon as we learn more.

  2. identified Apr 16, 2025, 07:45 PM UTC

    We are continuing to experience a disruption of phone service due to an outage with our provider, Zoom, and are working to restore service as soon as possible. If you are trying to reach our Support Team, please email us at [email protected] and if you are trying to reach our Sales Team, please email us at [email protected]. We sincerely apologize for any inconvenience. We will post another update in 15 minutes.

  3. identified Apr 16, 2025, 08:07 PM UTC

    We are continuing to experience disrupted phone service due to an outage with our provider, Zoom. We sincerely apologize again for any inconvenience that this outage may cause and appreciate your patience as we work to restore service as soon as possible. We will post another update here as soon as we have additional information from our provider.

  4. monitoring Apr 16, 2025, 08:45 PM UTC

    We are beginning to see performance restored for Zoom. Users are now able to use phone service and we will continue to monitor to confirm this issue is resolved. Please contact [email protected] if you continue to experience issues contacting Support.

  5. resolved Apr 16, 2025, 09:10 PM UTC

    At this time, phone service for Zoom has been restored and phone support is available once again. We appreciate your understanding and sincerely apologize for any inconvenience this incident may have caused.