Bloomerang incident
Apple Pay not loading for Online Giving Forms
Bloomerang experienced a major incident on May 5, 2025 affecting CRM - Payments, lasting 1d 16h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 05, 2025, 09:38 PM UTC
We are currently investigating an issue with Apple Pay not loading for Bloomerang Online Giving Forms. Users are reporting the error message "Something went wrong. Unable to show Apple Pay. Please choose a different payment method and try again" when attempting to donate via Apple Pay. We apologize for any inconvenience and will post updates as soon as we learn more.
- investigating May 05, 2025, 10:21 PM UTC
We are continuing to investigate this issue. Users may still see an error when attempting to donate via Apple Pay. We will provide an update as more information becomes available.
- identified May 06, 2025, 04:42 PM UTC
Our team has identified the root cause of this issue and is currently working to restore Apple Pay for Online Giving Forms. Users may still experience the error message "Something went wrong. Unable to show Apple Pay". We apologize for any inconvenience. An update will be provided as more information becomes available.
- identified May 06, 2025, 08:23 PM UTC
Our team has identified the root cause of this issue and is currently working to restore Apple Pay for Online Giving Forms. We have implemented a temporary fix which will allow Users to successfully make donations via Apple Pay while we continue to resolve the root cause of this issue. We apologize for any inconvenience and will post updates as soon as we learn more.
- resolved May 07, 2025, 02:23 PM UTC
Our team has identified and implemented a fix for this issue. Users now have the ability to successfully make donations via Apple Pay on Online Giving Forms.