Blip experienced a minor incident on December 10, 2024 affecting Bot Builder and Bot Builder, lasting 1h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 10, 2024, 12:50 PM UTC
Conversational flow failure. Impact: An instability was identified in the Builder, causing errors in sending messages and responses. Status: Our support team is actively working on it.
- identified Dec 10, 2024, 12:51 PM UTC
Impact Analysis: In short, the platform presented flaws in the conversational flow between the client and the bot and vice versa. It is important to highlight that the situation did not affect all users.
- monitoring Dec 10, 2024, 01:26 PM UTC
Mitigation Measures: We identified the reason for the failure in our application and corrected it immediately. Soon after, we noticed that the error logs stopped, reducing the recovery time of the application.
- resolved Dec 10, 2024, 01:32 PM UTC
This incident has been resolved.
- postmortem Dec 10, 2024, 01:33 PM UTC
**Start Time:** 09/12/2024 22:02 \(GMT-3\) **End Time:** 10/12/2024 ~09:49 \(GMT-3\) **Incident Summary:** Conversational flow failure. **Impact Analysis:** In short, the platform presented flaws in the conversational flow between the client and the bot and vice versa. It is important to highlight that the situation did not affect all users. **Mitigation Measures:** We identified the reason for the failure in our application and corrected it immediately. Soon after, we noticed that the error logs stopped, reducing the recovery time of the application. **Root Cause Analysis:** In the face of the normalization of the environment, we classify the incident as resolved and now enter the root cause analysis stage. This process will be conducted internally, as quickly as the situation requires, and will be published here on the status page as soon as possible.