Blip incident

Blip Desk [Slowness in sending messages]

Minor Resolved View vendor source →

Blip experienced a minor incident on January 16, 2025 affecting Desk, lasting 2h 42m. The incident has been resolved; the full update timeline is below.

Started
Jan 16, 2025, 11:00 AM UTC
Resolved
Jan 16, 2025, 01:42 PM UTC
Duration
2h 42m
Detected by Pingoru
Jan 16, 2025, 11:00 AM UTC

Affected components

Desk

Update timeline

  1. investigating Jan 16, 2025, 11:23 AM UTC

    Dear customers, We identified that Blip Desk is experiencing slow forwarding and failure to exchange messages. We also noticed that message history loading was impacted. To update: Our support and engineering team has been activated and is actively working on this.

  2. investigating Jan 16, 2025, 11:23 AM UTC

    We are continuing to investigate this issue.

  3. identified Jan 16, 2025, 12:22 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jan 16, 2025, 12:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jan 16, 2025, 01:42 PM UTC

    This incident has been resolved.