Blip incident

Blip Desk [Failed to save queues and pause appointments]

Major Resolved View vendor source →

Blip experienced a major incident on March 5, 2025, lasting 3h 9m. The incident has been resolved; the full update timeline is below.

Started
Mar 05, 2025, 11:45 PM UTC
Resolved
Mar 06, 2025, 02:55 AM UTC
Duration
3h 9m
Detected by Pingoru
Mar 05, 2025, 11:45 PM UTC

Update timeline

  1. investigating Mar 06, 2025, 01:20 AM UTC

    Incident summary: When trying to save queues and pause appointments in the application Desk, customers are met with an error return, which makes it impossible to take action. Start time: 03/05/2025 Impact for customers: Error to save queues and pause appointments in the application Desk Next update: In one hour or when a new relevant fact is identified.

  2. identified Mar 06, 2025, 01:44 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 06, 2025, 02:53 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 06, 2025, 02:55 AM UTC

    This incident has been resolved.