Blend experienced a critical incident on April 19, 2024 affecting Lending Platform, lasting 5h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 19, 2024, 03:00 PM UTC
We are experiencing an integrations outage between Blend and our partner Docutech. At this time all Disclosures, Hybrid, and RON closings are affected. Traditional paper closings are unaffected. We have engaged with out partner and will continue to post updates as the situation progresses.
- investigating Apr 19, 2024, 03:31 PM UTC
We have engaged Docutech who are now aware of the issue and are opening an investigation on their end. At this time all Disclosures, Hybrid, and RON closings that are utilizing Docutech are affected; traditional paper closings are unaffected.
- investigating Apr 19, 2024, 07:21 PM UTC
We are continuing to work with our partners at Docutech towards a resolution of this issue, we will provide another update as soon as it is available.
- monitoring Apr 19, 2024, 08:23 PM UTC
We are starting to see successful traffic again and are monitoring closely with our partners at Docutech.
- resolved Apr 19, 2024, 08:50 PM UTC
This incident has been resolved.