Blend experienced a major incident on September 13, 2024 affecting Lending Platform and LOS Integrations, lasting 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 13, 2024, 03:27 PM UTC
We are experiencing degradation related to services that need eSign.
- monitoring Sep 13, 2024, 03:54 PM UTC
We have identified the root cause of high latencies with one of our e-sign providers. The latencies started to improve around 8:21 am PST, and we are now seeing package creation flows and e-sign success rates returning to normal. We are actively monitoring the recovery progress and anticipate being fully operational soon.
- monitoring Sep 13, 2024, 03:55 PM UTC
We have identified the root cause of high latencies with one of our e-sign providers. The latencies started to improve around 8:21 am PST, and we are now seeing package creation flows and e-sign success rates returning to normal. We are actively monitoring the recovery progress and anticipate being fully operational soon.
- resolved Sep 13, 2024, 04:06 PM UTC
We are no longer seeing latencies. All eSign related services are now fully operational.