Blend incident

Google Captcha error during user account creation

Notice Resolved View vendor source →

Blend experienced a notice incident on January 13, 2025 affecting Lending Platform, lasting 1h 38m. The incident has been resolved; the full update timeline is below.

Started
Jan 13, 2025, 08:21 PM UTC
Resolved
Jan 13, 2025, 10:00 PM UTC
Duration
1h 38m
Detected by Pingoru
Jan 13, 2025, 08:21 PM UTC

Affected components

Lending Platform

Update timeline

  1. investigating Jan 13, 2025, 08:21 PM UTC

    We are investigating an issue that is affecting new borrower account creation due to issues with Google Recaptcha. This appears to only be affecting customers who have Google Recaptcha enabled.

  2. investigating Jan 13, 2025, 08:23 PM UTC

    The issue is currently mitigated through temporarily disabling Google Recaptcha where enabled.

  3. investigating Jan 13, 2025, 09:58 PM UTC

    Google Recaptcha has been fixed and re-enabled for all customers who had it enabled previously.

  4. resolved Jan 13, 2025, 10:00 PM UTC

    Google Recaptcha has been fixed and re-enabled for all customers who had it enabled previously.