Blackthorn experienced a critical incident on August 19, 2021 affecting Blackthorn Events, lasting 4h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Blackthorn Events
Update timeline
- investigating Aug 19, 2021, 08:16 PM UTC
A widespread issue is affecting all Event Page and Event Group URLs, causing them to display the following error: An error occurred Could not locate a valid license The team is investigating this issue and we will provide an update as soon as possible.
- investigating Aug 19, 2021, 08:19 PM UTC
We are continuing to investigate this issue.
- resolved Aug 19, 2021, 08:23 PM UTC
The issue causing a "Could not locate a valid license" error on Event pages has been resolved. The team is continuing to investigate root cause, however all Event features are now fully operational.