Blackthorn experienced a critical incident on September 28, 2021 affecting Blackthorn Events, lasting 6h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 28, 2021, 12:59 PM UTC
Our Blackthorn Hosted Events pages are currently down, we are investigating this issue and we will provide updates regularly.
- identified Sep 28, 2021, 02:31 PM UTC
Blackthorn Events is currently experiencing intermittent outages due to a communication issue between the Events app and our license management system. We are actively working on resolving the issue and restoring full Events stability. During this time you may see Event and AttendeeLink pages fail to load or load slowly. We will send an update when the issue has been resolved along with the root cause. We apologize for any inconvenience this has caused and are working to restore full functionality as quickly as possible.
- monitoring Sep 28, 2021, 04:51 PM UTC
Blackthorn Events is now operational and we are closely monitoring system status to ensure stability. We are still working diligently on conducting a full root cause analysis.
- resolved Sep 28, 2021, 07:36 PM UTC
This incident has been resolved.