Blackthorn experienced a critical incident on October 27, 2021 affecting Blackthorn Events, lasting 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 27, 2021, 02:36 PM UTC
The issue has been reported to our team and we are investigating it now. Stay tuned for updates.
- resolved Oct 27, 2021, 03:06 PM UTC
This incident has been resolved.
- postmortem Oct 27, 2021, 03:26 PM UTC
We have resolved the intermittent outages caused by a "Salesforce authentication error" due to a maintenance issue with our new Blackthorn Compliance app. If you have any questions or run into any issues going forward, please reach out to support at [https://community.blackthorn.io/s/support](https://community.blackthorn.io/s/support). We apologize for any inconvenience this has caused and thanks so much for your patience as we worked to resolve this issue.