Blackthorn incident
Heroku Outage Impacting Blackthorn Events, Payments and Donations
Blackthorn experienced a critical incident on February 24, 2022 affecting Blackthorn Events and Blackthorn Payments and 1 more component, lasting 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 24, 2022, 04:51 PM UTC
Blackthorn Events, Payments and Donations apps are currently experiencing unresponsiveness/errors due to a Heroku system wide outage. We are actively working to get updates from Heroku on this and restoring full app stability. We will follow-up as soon as we have an update on this.
- identified Feb 24, 2022, 04:59 PM UTC
Heroku is currently looking into reports of connectivity issues to Common Runtime apps in the US and EU regions. For real-time updates on the Heroku App Status, please navigate here: https://status.heroku.com/ We will follow-up once we have more updates on this outage.
- monitoring Feb 24, 2022, 05:20 PM UTC
Heroku has implemented a fix and Blackthorn Apps are back up and running. We are currently monitoring the situation but please reach out to Blackthorn Support at https://community.blackthorn.io/s/support if you run into any issues going forward.
- resolved Feb 24, 2022, 05:22 PM UTC
This incident has been resolved.