Blackthorn incident

Installation Issues With Blackthorn Candyshop

Minor Resolved View vendor source →

Blackthorn experienced a minor incident on May 10, 2022 affecting Blackthorn Events and Blackthorn Payments, lasting 6d 20h. The incident has been resolved; the full update timeline is below.

Started
May 10, 2022, 08:18 PM UTC
Resolved
May 17, 2022, 04:37 PM UTC
Duration
6d 20h
Detected by Pingoru
May 10, 2022, 08:18 PM UTC

Affected components

Blackthorn EventsBlackthorn Payments

Update timeline

  1. investigating May 10, 2022, 08:18 PM UTC

    Users have reported issues with Candyshop installs of our Events and Payments apps. We are investigating these issues and will provide an update as soon as possible. In the meantime we would refrain from updating or installing our Events or Payments apps via the Candyshop.

  2. investigating May 10, 2022, 08:36 PM UTC

    We are continuing to investigate this issue.

  3. investigating May 10, 2022, 08:37 PM UTC

    We are continuing to investigate this issue.

  4. resolved May 17, 2022, 04:37 PM UTC

    The Installation Issues with the Blackthorn Candyshop should now be resolved. Please note it will take some time due to the number of steps that happen in each install. Please reach out to Blackthorn Support at https://community.blackthorn.io/s/support if you run into any issues going forward. Thanks so much!