Blackthorn incident
3rd Party Outage Impacting Blackthorn Apps
Blackthorn experienced a critical incident on August 23, 2022 affecting Blackthorn Events and Blackthorn Payments and 1 more component, lasting 2h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 23, 2022, 11:38 PM UTC
We are currently investigating a 3rd party outage impacting our services. We will provide updates as we have more information!
- identified Aug 24, 2022, 12:51 AM UTC
Upon further investigation, Heroku has identified an upstream issue with their DNS provider and is currently working to fix the issue. For real-time updates on the Heroku App Status, please navigate here: https://status.heroku.com/
- monitoring Aug 24, 2022, 01:18 AM UTC
Heroku has resolved the reported upstream DNS provider issue, and Blackthorn apps are back up and running. We are currently monitoring the situation but please reach out to Blackthorn Support at https://community.blackthorn.io/s/support if you run into any issues going forward.
- resolved Aug 24, 2022, 01:51 AM UTC
Heroku has resolved this DNS Provider incident, and Blackthorn Apps are back up and running. Please Note: Blackthorn is in the process of our migration of our webapp from Heroku to AWS, and expect to be on AWS by end of September.