Blackthorn incident

Issue using Discount Codes and Big List Options

Minor Resolved View vendor source →

Blackthorn experienced a minor incident on September 29, 2022 affecting Blackthorn Events, lasting 11d 22h. The incident has been resolved; the full update timeline is below.

Started
Sep 29, 2022, 05:35 PM UTC
Resolved
Oct 11, 2022, 03:57 PM UTC
Duration
11d 22h
Detected by Pingoru
Sep 29, 2022, 05:35 PM UTC

Affected components

Blackthorn Events

Update timeline

  1. investigating Sep 29, 2022, 05:35 PM UTC

    Users have reported issues with using Discount Codes while Big List options are enabled on an Event. Blackthorn is aware of the issue and is in the process of deploying a fix. This fix is currently under review, and we are expecting to release it with the scheduled October 11th Events update (subject to change). The workaround for this issue in the meantime is to remove any Big List options from the Event form, and replace with text or picklist form elements.

  2. resolved Oct 11, 2022, 03:57 PM UTC

    The fix for the following issue has been deployed to production: Discount Codes not valid while Big List options are enabled on an Event. There is no need to upgrade the Blackthorn Events app as this was a front-end fix deployed for all customers. If you run into any issues or questions going forward, please reach out to our support team here: https://community.blackthorn.io/s/support-request