Blackthorn incident

Events Webapp Outage

Critical Resolved View vendor source →

Blackthorn experienced a critical incident on May 30, 2023 affecting Blackthorn Events, lasting 4h 22m. The incident has been resolved; the full update timeline is below.

Started
May 30, 2023, 05:58 PM UTC
Resolved
May 30, 2023, 10:21 PM UTC
Duration
4h 22m
Detected by Pingoru
May 30, 2023, 05:58 PM UTC

Affected components

Blackthorn Events

Update timeline

  1. investigating May 30, 2023, 05:58 PM UTC

    We are currently experiencing an outage with the Events Webapp. The cause seems to be a runtime dependency that is undergoing maintenance. We are working to restore service.

  2. monitoring May 30, 2023, 06:27 PM UTC

    Events Webapp page service is being restored. We are continuing to monitor the situation and will provide a Root Cause Analysis regarding this issue.

  3. resolved May 30, 2023, 10:21 PM UTC

    The Events Webapp outage has been fully resolved. The outage was the result of Redislab’s unscheduled maintenance. We are now making plans to move to an AWS-hosted service to further increase our platform resilience. The third-party outage caused all Redislabs customers on certain instances to go down.