Blackthorn experienced a critical incident on August 25, 2023 affecting Blackthorn Events, lasting 2h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 25, 2023, 12:48 AM UTC
We are currently investigating a potential outage reported by several Blackthorn Events Customers in the APAC Region (approx 5pm PST). We will followup as soon as we have more information.
- monitoring Aug 25, 2023, 01:13 AM UTC
Events Webapp page service is being restored in the APAC region. We are continuing to monitor the situation and will provide a Root Cause Analysis regarding this issue. Please reach out to our support team if you continue running to any issues: https://community.blackthorn.io/s/support
- resolved Aug 25, 2023, 03:41 AM UTC
Events Webapp page service has been fully restored in the APAC region. There was a latency issue from AU using APAC resources that has now been resolved.