Blackthorn incident
Blackthorn Messaging: URL Shortening Service Temporary Unavailable
Blackthorn experienced a major incident on February 11, 2025 affecting Blackthorn Messaging, lasting 14h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 11, 2025, 10:05 PM UTC
The Blackthorn Engineering team is currently investigating an issue with the Messaging Application's URL Shortening Service. Messages sent containing shortened URLs may experience deliverability issues. Until this issue is fully resolved, it is recommended to disable the "Enable Trackable Links" feature in the Messaging Admin page.
- resolved Feb 12, 2025, 12:17 PM UTC
This incident has been resolved. Root Cause Analysis: A regression occurred on one of our resources that is responsible for processing shortened URLs in SMS messages that are sent through the Blackthorn Messaging app. The necessary measures to ensure that this does not happen again in the future have been implemented. We appreciate your understanding and apologize for any inconvenience caused.
- postmortem Feb 19, 2025, 02:31 PM UTC
Root Cause Analysis: A regression occurred on one of our resources that is responsible for processing shortened URLs in SMS messages that are sent through the Blackthorn Messaging app. The necessary measures to ensure that this does not happen again in the future have been implemented. We appreciate your understanding and apologize for any inconvenience caused.