BitMEX incident

Email delivery issue for some users with Outlook-hosted email providers

Minor Resolved View vendor source →

BitMEX experienced a minor incident on February 26, 2026 affecting E-mails & Notifications delivery, lasting —. The incident has been resolved; the full update timeline is below.

Started
Feb 26, 2026, 01:57 AM UTC
Resolved
Feb 26, 2026, 01:57 AM UTC
Duration
—
Detected by Pingoru
Feb 26, 2026, 01:57 AM UTC

Affected components

E-mails & Notifications delivery

Update timeline

  1. investigating Feb 24, 2026, 10:24 AM UTC

    Status: Investigating We have identified an issue that is preventing some users with Outlook-hosted email providers from receiving verification, withdrawal and deposit emails. We are working on implementing a fix and will publish updates as necessary. We remind our customers that all funds are safe and we apologise for any inconvenience. If you have any additional questions, please contact Support here: https://www.bitmex.com/contact Affected components E-mails & Notifications delivery (Operational)

  2. resolved Feb 26, 2026, 01:57 AM UTC

    Status: Resolved This incident has been resolved. Affected components E-mails & Notifications delivery (Operational)